FAQ

Here are some reasons that should give you more confidence in purchasing from Car Solutions.

• 12 years in online retail business


• A number of successful and popular international brands (gsmserver.com, smart-clip.com, dreambox.com, octopusbox.com, etc)


• A large number of customers that choose to trust our experience, knowledge and professionalism


• Our technical experts will help you make the right choice, install the products and resolve any possible issues


• Our products are thoroughly tested and properly packaged before shipment


• Items purchased in our shop are covered with a 12 month warranty. More information on warranty

It's easy! Just follow these 8 simple steps:

1. Register at our online shop


2. Log in using login and password you had received via e-mail


3. Buy products at our shop. If you want to buy an item of your choice, simply click the "Add to Cart" button


4. View selected products in Shopping Cart. Products you've added to your shopping cart will remain there while you look at more items. Your cart is saved if you log out or accidentally close your browser. In your shopping cart, you can adjust quantities or remove items


5. Delivery Address confirmation. There could be several delivery addresses in your account. You can use a previously used delivery address or add a new one


6. Choose the Carrier Company. To find out the total price including shipping, choose your carrier. More information on Carriers


7. Choose the Payment Method. While shopping with us, you can make your purchase using any of the supported payment methods. You can not combine several methods in a single payment. All the methods guarantee prompt money transfer to the recipient. More information on Payment Methods


8. Order Confirmation. As soon as your order is submitted, we will send you a confirmation e-mail with the detailed information about your order including necessary payment details. For this reason, we ask you to provide us with your working e-mail address

To buy an item of your choice, click the "Add to Cart" button. Fill in the shipping info and choose a delivery company. You will be taken to the page with available payment methods.
There you will find detailed descriptions of each payment method including any transfer fees you will be charged.

We deliver to all countries around the world. Different shipping methods are available for different countries. To see shipping prices for your country, add items to your shopping cart and choose the carrier company during the checkout.
You will see the shipping prices for your country.

Importing large quantities of goods is restricted for private individuals and businesses
depending on the country. It's your responsibility to comply with your country's
laws. Please check with your local customs or local government website to see if
importing requires any special license in your country.

Depending on your country location we will provide shipping from our Hong Kong or EU stocks. All our shipping fees are calculated automatically according to the weight of the packages and carrier company that provides delivery to your country.

The prices depend on the carrier rates and are subject to change without notice.

All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.

Car Solutions supplies only the best quality products from EU, Taiwan and Chinese manufacturers.

All products are covered with a 12 month warranty.

In the case of region-specific items, such as PAL / NTSC TV/Video Color Regions, digital TV etc.,
the customer is responsible for specifying correct parameters.

• We will accept a return if a product develops a fault during the 365 days since you
  received it, and the fault is due to a quality issue rather than your own
  breakage or misuse


• Customers pay the cost of returning faulty products back to Car Solutions
  return address in Hong Kong, except when the customer receives a dead-on-arrival product with a warranty sticker


• Returns are accepted only with prior discussion and authorization


• We will repair an item and send it back for free if the customer
  receives it dead with a warranty sticker. Repairing may involve replacing
  parts, for example a faulty screen. In general, we will send you the same
  product you returned to us, but in fixed condition.


• If an item is impossible to repair, we will credit you instead

Our warranty covers repair by default. It means we will repair your faulty item for free and send it back to you. Other compensation is normally unavailable.

Payments are refunded only on the decision of the Company Management. If you
claim a refund, you must wait for our written confirmation prior to sending the purchased product back.

The warranty period begins when the consignee receives the order, no matter if it's an end user or a reseller.
The period is 365 days from the arrival date. Specifically, the warranty covers the 365th day, but not the 366th day.
If your items have problems after 365 days, we are ready to fix them at your cost (including shipping and fixing fees).

In what situations are returns not offered to the customers?

Our warranty does not cover risks of product's damage or loss within the responsibility of delivery company. For this reason, please check
a parcel right on receipt and compare the contents with the packing list in the presence of the carrier representative.
If your package is lost by the delivery company, you should claim them directly.
In this case, the delivery company will compensate the lost products only within
the amount at risk indicated in the invoice according to your request.


The product shall be subject to return if it is packed in the original packaging and includes all accessories, manuals, documentation etc. it has been shipped with.

Refund for a returnable product will be based on the product price excluding delivery costs. This means that customer covers all delivery costs regarding the order.


We don't permit the return of or offer refunds for the following products:

• Opened hardware or software. The customer may not return the hardware if the warranty sticker is broken.


• Products that were used in abnormal operating conditions, including electrical power fluctuation or overshoot, corrosion spots etc.

Tax is a complex issue that depends on the country you are receiving the goods in.

The most common way is that the taxes are first paid at customs by the carrier (e.g. DHL, FedEx, UPS) and then you pay back the carrier when the the goods are delivered.

You are responsible for finding out the taxing policy in your own country.

Whatever you order from Car Solutions, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is ok to import in your country.

On large orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive. This is because tax and contents assessment is applied most strictly to large shipments.

Check your mailbox, we will send you email if there is any update.

We have an installation manuals or tips for some cars, but not all (For more information visit our Download zone). Please contact us after you have received the parcel. If you are not very skilled at installation we strongly suggest you find a technician to install the product.

The local custom charges tax on imported product and the customers are responsible for finding out the taxing policy in their country. Please take a look at your local laws and the practices.

This is a regular situation. There is the following reason for it:

All the products that are on stock and are able to be purchased are listed in our database. Once you pay for the order, the status of the order changes -- the product you ordered is moved to reverve. This can happen in three cases:

1) when you send us payment information (MTCN for Western Union or Money Gramm, or a confirmation letter for PayPal or Bank transfer) - then our sales managers set your order status into "Waiting for Money";

2) when you manually prolong your order yourself in order to pay in a few days - status of your order then changes onto "Prolonged"; and

3) status "Paid" also automatically puts your ordered products into reserve (this works primarily if you pay with PayPal system).

Some of the items on our stocks are of many units, others are of single. If, for example, you purchased an item that was of only one unit on stock but did not provide an information on the payment,
while somebody else also made an order with the same item and gave the info on has payment before you, the item moves into reserve and, as it is in reserve for that customer's order, goes to him rather than to you.

How to solve this kind of problem?

Firstly, please choose the most appropriate for you and the fastest method of payment. As soon as you perform your payment, please send us either the required information (MTCN for WU and MG),
or a notification letter (PayPal and BT). Secondly, if you do not plan to pay right after your order, please prolong your order manually at your order status page.
This is not a recommended solution but sometimes in exclusive situations this can be done. Make a prolongation of your order only if you have firm decision to pay for it soon.
And lastly, if nothing helps when you paid for your order and it appeared to be out of stock (we will inform you about this!), there are three solutions for you to choose:

1) to choose another item that is of the same price as the lacking product. We will write this option in a letter sent to you;

2) to put the amount of money of the lacking product on your balance, so you could save this money for your next order. In this case you should note this while sending us a letter after your next time order.

3) and the last one - just to wait until the missing product will appear on our stock so we could send you the package alltogether.

Please send us an e-mail including your order number. It is possible that we need more information before starting to process your order.

No, we are open from Monday to Friday and dispatch all packages during week days. If you have placed an order on the weekend, we will process it on Monday.

Our warranty does not cover risks of product's loss within the responsibility of delivery company. If your package is lost by the delivery company, you should claim them directly.

If you have questions that are not covered by our FAQ, feel free to contact us.