Warranty Terms

General Provisions

Car Solutions company offers high quality products manufactured in EU, Korea, China, Taiwan and also own-developed products. Car Solutions online store provides the following warranty period for sold products:

  • 12 months for Dension TM products;
  • 3 months for car cameras;
  • 6 months for other equipment.

However, to make it clear, please, ask the manager about warranty availability and period before purchasing the item. The warranty covers only product hardware. Cables and accessories are not subject to warranty coverage.
The warranty period starts when the consignee receives the order no matter whether it is end user of reseller.

You can return the product you bought within 30 days from the purchase date, provided that it is not damaged, seals are not broken, it includes original package and complete set of accessories. Goods which are damaged, show signs of installation, with scratches, chips or with incomplete package content are not accepted. These conditions refer to all items included in the package.

Payments are refunded only on company management decision. If you claim a refund, please, wait for our written confirmation prior to sending the purchased product back. Refund is based on the product price excluding delivery costs. This means that client pays for the product delivery by him/herself.

Please, contact manager to clarify all details before sending product under warranty.

Note!

1) The warranty does not cover costs of product delivery both sides except for the situations when the customer receives dead on arrival product with warranty sticker.

2) The warranty does not cover risks of product damage or loss by delivery company. For this reason, please, check the parcel right on receipt and compare the content with the packing list in the presence of the delivery company representative.

Our clients can take advantage of high skilled technical support provided by our company completely free of charge.

NOTE!
All the devices are to be installed only by the highly skilled specialists.
All installations, upgrades and other actions with your car electronics should be carried out at your own risk.
Car Solutions company is not liable for any damage or incorrect operation of the equipment in the case of improper installation.
Car Solutions does not cover expences for mounting/dismounting of purchased equipment.

Warranty Maintenance

If you received defected product or found out faults in operation (within warranty period), we will repair it or provide replacement within 14 days if such product is available in stock. In case the product cannot be repaired and is not in stock, reclamation will be sent to manufacturer (replacement period can be changed). In such case we can also refund money or transfer funds to your Car Solutions account for purchasing other goods in our online store.

In case of warranty repair or product replacement the client shall provide product in original package with all accessories, manuals, documentation it has been shipped with, invoice and completed complaint form.

Please, contact manager to clarify all details before sending product under warranty.

We can refuse in warranty maintenance in the following cases:

  • There are no warranty seals or they are broken;
  • Warranty period has expired;
  • Products were used in abnormal operation conditions;
  • Changes or amendments were made;
  • Product was misused;
  • Unauthorized OS and firmware change or upgrade was performed;
  • Product was damaged (including mechanical, thermal, electrical and other damages);
  • Original package is missing.

The warranty also does not cover accidents (fire, alien objects or liquids effect, electrostatic discharge, incorrect voltage or electric polarity application, and also other third party effects).

What Shall I Do If My Product Is Out of Order?

If your product is out of order or not functioning properly you should do the following:

  1. Please, apply to us for consultations via phone or e-mail.
  2. Provide detailed description of the problem and product serial number (if it's available). If the purchased device was connected to the head unit also provide the photos of the head unit (front side and from the side of the connectors).
  3. In case the problem cannot be solved remotely you need to send the product under warranty to our Hong Kong office. Please, pay attention that company does not cover delivery cost.
    Before sending be sure that:
    • warranty seals are not broken;
    • product is packed in the original package and all accessories and manuals are available;
    • you provided warranty certificate;
    • you provided the completed complaint form

The company is not responsible or liable for product faults after warranty period expiration. However, you can always apply to us for any technical support. Also if your product has gone out of order after warranty period expiration we can repair it at your cost (including shipping and fixing fees).

Damaged Packages Return Policy

Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).

If the customer receives parcel with damaged items, s/he shall do the following:

  1. report the damage to the delivery company and make photos of damaged items/parcel;
  2. make a claim against the delivery company for the damaged items/parcel for the same amount as declared in the invoice;
  3. refuse to pay delivery cost;
  4. request delivery company to send back and resend the goods free of charge.

Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer. Our warranty does not cover risks of product(s) damage or loss within the responsibility of delivery company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible or liable for any faults discovered after you have accepted the parcel.

Note! We are not responsible for products that are returned to us for refund/replacement without notifying and receiving a confirmation from our technical specialists.

Lost Packages

If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request. The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.

Please be aware that compensation for packages lost or damaged by the delivery company will be provided within the declared value. Compensation is provided only for insured parcels. Note that insurance will cost 1% extra of ordered goods and is paid by the buyer.
IMPORTANT: compensation will not be paid if you choose HongkongPost delivery company or if your package is sent by EMS to the following countries: Armenia, Kyrgyzstan, Macedonia, Moldova, Mongolia, Turkmenistan, Uzbekistan.
Please, learn the refund policies of the relevant delivery companies to avoid any misunderstandings.


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