We work with the largest international delivery companies to assure most secure and executive shipments to customers around the globe. The ordered goods are supplied on FCA terms according to INCOTERMS 2000.
- DHL: High price. Very fast delivery. Excellent customs clearance. Powerful tracking software.
- UPS: High to medium price. Fast delivery. Good customs clearance. Powerful tracking software.
- FedEx: Medium price. Fast delivery to major metropolitan areas. Powerful tracking software.
- TNT: Medium to low price. Relatively slow delivery.
In-stock orders are shipped within maximum 2 business days after the payments are entered to our account. Shipments are executed from Monday till Friday. Orders submitted on Saturdays, Sundays and certain enounced holidays will be processed the next working day.
The average delivery time is 3-5 days depending on delivery company and destination address.
We do not bear responsibility for the delays in delivery by the delivery company. You may find information about the location of your package at the delivery service website.
Shipment costs are not included in product prices. They are calculated due to the pricing policies of the delivery companies. Please, note that the shipping rates are weight-based. The weight of every item is indicated on its detail page. You can estimate shipping cost of each item by clicking "Estimate shipping cost".
Our website indicates the volumetric weight of the product. To calculate the cost of delivery with EMS and HongkongPost services, the actual weight of the product is used. For other delivery services the volumetric weight of the product is used for calculation.
How to Choose a Delivery Company
Select any product(s) from those available for purchasing and add them to your shopping cart by clicking "Add to Cart" button. After that you should fill in shipping info and select the delivery company you prefer. Delivery cost will be automatically calculated depending upon the weight of the parcel. Finally, you'll see a detailed invoice including transportation fees you will be charged.
Please note: When some of the ordered items are not available in a single stock, we may ship them from the farther one, therefore charging different price. In this case a customer may choose separately any delivery company for shipment from every stock.
How to Minimize the Number of Shipments
If items you have ordered are available from several stocks, please, contact our sales managers and we will do our best to group the ordered items into the fewest shipments possible. Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.
Tracking Your Package
As soon as your order is paid, we will ship the ordered items to you by means of the delivery company you've selected. Our manager will send you an e-mail with the tracking or delivery confirmation number of your package, enabling you to track the parcel all its way to you. Once logged in, you can track the package directly from your account page. For this purpose you should enter Order History section and click on delivery confirmation number of the shipped package in question. Alternatively you can track your package directly from the web-site of the respective delivery company*.
* This option may not be supported by all delivery companies.
If you want to check whether your order has been already shipped, please use Invoice Tracking service on your account page.**
** Please note, that a buyer may track the delivery at least in 1-2 days after obtaining the tracking number. This happens due to package registration policy adopted by delivery companies and should not make customers worried about their orders.
Customer's postal address serves the main requisite for order processing. Therefore, please, be very careful while writing down your shipping address and zip code. As soon as you noticed any mistake in the address, please inform our manager immediately.
Shipping Requirements to Visa / MasterCard Holders
We don't ship to P.O. boxes.
We ship only to the card holder's billing address indicated in the credit card registration documents. Due to high level of our SSL (Secure Credit Card) transaction system, every customer may feel safe while using his/her actual card holder's billing address.
You can return the product you bought within 7 days from the purchase date, provided that it is not damaged, seals are not broken, it includes original package and complete set of accessories. Goods which are damaged, show signs of installation, with scratches, chips or with incomplete package content are not accepted. These conditions refer to all items included in the package.
Payments are refunded only on company management decision. If you claim a refund, please, wait for our written confirmation prior to sending the purchased product back. Refund is based on the product price excluding delivery costs. This means that client pays for the product delivery both ways by him/herself.
Damaged Packages Return Policy
Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, s/he shall do the following:
- Open a claim against the delivery company for the damaged items/parcel for the declared value. Make sure to keep the copy of opened case and/or any other relevant details/documents for confirmation and further referrals.
- Report about the issue to the delivery company and make photos of damaged items/parcel.
- Request the delivery company to send the damaged goods back and make the redelivery for free or fix the case (save case number) to have opportunity to ask about the refund.
Please be aware that compensation for packages lost or damaged by the delivery company will be provided within the declared value. Compensation is provided only for insured parcels. Note that insurance will cost 1% extra of ordered goods and is paid by the buyer.
IMPORTANT: compensation will not be paid if you choose HongkongPost delivery company or if your package is sent by EMS to the following countries: Armenia, Kyrgyzstan, Macedonia, Moldova, Mongolia, Turkmenistan, Uzbekistan.
Please, learn the refund policies of the relevant delivery companies to avoid any misunderstandings.
Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer.
Our warranty does not cover risks of product(s) damage or loss within the responsibility of delivery company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request.
The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
Please, learn additional information about warranty in Warranty Terms section.